If you run a pet care business, you know that you face a unique set of challenges. After all, you are charged to care for people’s beloved pets. In order to grow your business, though, at some point you are going to need help—both to make sure that you are supplying the highest level of service possible, and to prevent you from burnout from trying to do it all yourself. Like any business owner, you have to be smart about hiring the right people. Life Is Woof would like to help you navigate the hiring process, providing this guide of qualities you should look for when hiring help for your pet care business.
A manager can oversee the day-to-day operations of your business, freeing you to focus on the larger goals and vision, or other aspects of the way the business is run and organized. Look for a manager who has worked previously in a professional leadership capacity. Otherwise, focus on hiring someone who shows the qualities that make a good manager: customer service experience, good organizational skills, the ability to work independently, and staying alert to problems or changes as they arrive whether they are problems with one of your four-legged clients or the need for repairs or restocking inventory.
Doggy daycare attendants
Your clients think of their pets as family, and they want to make sure their beloved canines are cared for while at your facility. A good doggy daycare attendant already should have a solid set of dog-handling skills, and the ability to work with a wide variety of different sizes, breeds, and temperaments. Other qualities to look for include being physically healthy enough to move around—you need someone who can be up for walking the dogs, playing with them, and lifting supplies (or dogs) as needed. Punctuality also is key; you don’t want to hire someone for a weekend or overnight shift and have him or her not show up!
A qualified office manager can make a huge difference in streamlining your entire operation. Look for someone who has experience with customer service, but also is tech-savvy and can work or is willing to learn whatever system you are using to organize your schedule. Will this person be able to prevent double bookings, or recognize when your facility is fully booked? Effective communication and organizational skills are a must!
A trainer should be well-versed in working with a wide variety of different dogs and have a grasp on the various ways you can train dogs using positive reinforcement, including clicker training. Experience with temperament issues or aggression is a must. It can help the prestige of your business if your trainer already is accredited or certified; several organizations offer educational programs for dog trainers, including the International Boarding and Pet Services Association (IBPSA) and the Outstanding Pet Care Learning Center (OPCLC). You can also obtain certifications through these organizations for your entire business.
Whether you are offering basic grooming services or looking to pamper pooches with a full-service dog spa, you need the right employees to provide these services. Make sure that your dog groomers understand the general protocols when it comes to maintaining the cleanliness, health, and safety of their dogs. They also need to be sure to keep the grooming and bathing areas sanitized and well maintained. Being physically able to lift dogs, work independently, and be reliable and punctual all are important qualities as well.
Pet care consulting services
Making the right hires is crucial to growing your pet care business, but if you are new to the industry or do not have a lot of experience hiring personnel, you may be unsure on how to begin. Life Is Woof can help. Our consulting services are targeted to the unique needs and challenges of the pet care industry. If you want our help on finding the right employees to join your team or would like to know about any of our other consulting services, visit our website at www.lifeiswoof.net to schedule your consultation today.